Terms + Conditions
These terms and conditions govern your use of the Isla & Olive online store. By placing an order, you agree to and are bound by these terms. If you are unwilling to comply with these terms then you may not use Isla & Olive online store.
PRICING + PAYMENT
All prices on the Isla & Olive online store are given in New Zealand Dollars exclusive of delivery costs.
We accept payment by direct deposit (from NZ customers only), credit card (MasterCard and VISA). Credit card payments are securely processed. For your privacy no card details are stored by Isla & Olive.
The option to pay via a bank deposit is for our New Zealand customers only. You will be sent by email our bank account details to make payment into our account once you place your order. Your purchase will be sent when we can see the money in our bank account. Sometimes this can take a couple of days between banks. All prices are in New Zealand Dollars.
Please allow 1-2 working days for North Island and local delivery, 2-3 working days for South Island & rural delivery and 5-10 working days for order to Australia.
All orders sent within New Zealand require a signature on delivery. If unable to sign for your order, NZ Post will leave a note with instructions to pick up from a designated post office. Orders delivered outside of New Zealand will be subject to the delivery terms of the relevant postal service.
Isla & Olive will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Isla & Olive will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
PRIVACY + SECURITY
We are committed to protecting our customer’s privacy. Isla & Olive will never distribute any personal information to third parties under any circumstance. The information we collect is used solely to process your order and stay in touch with you. Credit card payments are securely processed by PayPal. For your privacy no card details are stored by Isla & Olive.
Returns policy -
We offer returns within 10 days of purchase. You can return your product for a different product or a store credit.
We DON'T offer refunds (unless the product is faulty.)
Please note the following exceptions to our return policy:
- Must have proof of purchase (receipt.)
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original condition.
- Returned items must have no visible signs of wear or use.
If a product has a minor fault, we (the retailer) can choose to repair the item, replace it, or refund your money.
If the fault is major, you (the customer) can choose whether you opt for a replacement or refund. (A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.)
1. Email us at is firstname.lastname@example.org
2. Re-wrap the products. (Items must be in original condition.)
3. Post back to us at Isla & Olive, 38 Childers Road, Gisborne, 4010.
Once received, we will organise the exchange and notify you via email.
For faulty items, your refund will be credited back to you in the next 3-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns Policy below your order will be sent back to you.
Baskets and beeswax crayons can not be posted to Australia.
PRICING OR WEBSITE ERROR
If an item is advertised for sale at a particular price either on the Isla & Olive website or in store, Isla & Olive reserves the right to let our customers know that there has been a mistake and the item is actually more expensive than advertised. Isla Olive does not have to sell the item for the advertised price in the event that it is a genuine mistake. This is in compliance with the Fair Trading Act 1986. The Act protects the consumer against being mislead or treated unfairly by retailers. It also protects retailers when genuine mishaps occur with pricing errors.